Data Recovery FAQ

My drive is making noise, what should I do?

Power down the drive immediately! Prolonged operation of the drive could damage the media beyond recovery.

Should I try to run some type of recovery utility on my drive before I send it to you?

No! Running a utility on a potentially corrupted drive puts your data at a higher risk for permanent data loss. Most software utilities assume that your drive is working within normal limits. If your drive is not performing at its optimal level, the utility will attempt to fix things that may not need to be fixed. The usual result is further data loss or in some cases total destruction of your data, thus rendering it unrecoverable.

How is my recovered data returned to me?

Typically we return your recovered data on one or more CD-ROMs up to 4 gigs. Over 4 gigs of recovered data is returned to you on a DVD ROM, a new hard drive formatted to your specifications, or a drive supplied by you.

How do I ship my hard drive to you?

Wrap the hard drive in anti-static material. We recommend shipping the drive in its original manufacture's packaging. If this is not possible, pack the hard drive in a sturdy cardboard box twice the size of the drive, with heavy foam padding, bubble wrap or other anti-vibration materials. Do not use Styrofoam peanuts as they can cause static electricity.

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